Shipping policy
Domestic Shipping in the UK:
Please allow 48 hours (weekends and holidays not included) to process your order and receive an email to let you know your order is on the way! Should you not receive a confirmation of order within 48 hours, please contact info@thehouseofpineapple.com.
International Shipping
Please allow 72 hours (weekends and holidays not included) to process your international order and receive an email to let you know your order is on the way! Should you not receive a confirmation of order within this time, please contact info@thehouseofpineapple.com.
Shipping to the US and Switzerland
We’re pleased to offer shipping to customers in the United States and Switzerland. However, please note the following important details specific to U.S. orders:
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Product Restrictions: Due to U.S. import regulations, we are unable to ship toiletries to the United States. All other products remain available for purchase and shipping without restriction.
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Customs & Import Delays: Orders shipped to the U.S. may be subject to customs inspections and processing by U.S. Customs and Border Protection. This can sometimes result in longer delivery times, particularly during peak seasons.
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Estimated Delivery Times: While we strive to deliver all U.S. orders within our standard timeframes, please allow an additional 5–10 business days for potential customs-related delays.
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Duties & Taxes: Any applicable import duties, taxes, or fees are the responsibility of the recipient. These charges are not included in our product prices or shipping rates.
We appreciate your understanding and compliance with these regulations.
If you have any questions about product eligibility or your order, please don’t hesitate to reach out to us at info@thehouseofpineapple.com.
We appreciate your understanding and compliance with these regulations. If you have any questions about product eligibility or your order, please don’t hesitate to reach out to us at [your support email].